Assessor Resource

BSBPMG634
Facilitate stakeholder engagement

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to facilitate stakeholder engagement in a program. It includes working with stakeholders through effective communication to achieve desired program benefits.

The unit applies to individuals who are program managers and those managing a suite of projects (a program). They operate within assigned authority levels, are responsible for their own performance, program outcomes, and sometimes the performance of others.

Individuals in this role may be operating within an organisation, a business or working as a consultant.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

facilitate stakeholder engagement on at least one occasion.

In the course of the above, the candidate must:

provide examples of internal and external stakeholder communications, both formal and informal used in the workplace

use different communication approaches in different stakeholder contexts

conduct and document an introspective assessment of stakeholder effectiveness and develop a plan for future stakeholder interactions.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

features of engagement models, benefits and applications

forms and methods of stakeholder engagement

features of several means, media and methods of communication

features of various types and roles of program stakeholders

features of relevant organisation policies and procedures

program and organisational objectives.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

access to examples of program stakeholder engagement processes and interaction

feedback from stakeholders, which reflects how stakeholder engagement was managed for a program.

Assessors must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

facilitate stakeholder engagement on at least one occasion.

In the course of the above, the candidate must:

provide examples of internal and external stakeholder communications, both formal and informal used in the workplace

use different communication approaches in different stakeholder contexts

conduct and document an introspective assessment of stakeholder effectiveness and develop a plan for future stakeholder interactions.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

features of engagement models, benefits and applications

forms and methods of stakeholder engagement

features of several means, media and methods of communication

features of various types and roles of program stakeholders

features of relevant organisation policies and procedures

program and organisational objectives.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

access to examples of program stakeholder engagement processes and interaction

feedback from stakeholders, which reflects how stakeholder engagement was managed for a program.

Assessors must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and document program stakeholders and their communication needs as they apply to the given program of work 
Engage with pertinent stakeholders and agree on communication approaches in accordance with organisational policies and procedures 
Communicate information as planned and address identified variances 
Monitor communication interfaces among constituent projects, and align to relevant program objectives 
Investigate and document interests and expectations of key stakeholders for making program decisions 
Develop and implement approaches to influence ongoing stakeholder commitment according to organisational policies and procedures 
Share evolving stakeholder interests and expectations across the program 
Conduct analysis of interactions with key stakeholders and document outcomes to reach desired outcomes 
Assess effectiveness of stakeholder interaction according to program objectives and organisational policies and procedures 
Develop plan for future stakeholder engagement based on findings of analysis conducted 

Forms

Assessment Cover Sheet

BSBPMG634 - Facilitate stakeholder engagement
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

BSBPMG634 - Facilitate stakeholder engagement

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: